We will not incur an individual expense without your approval.
We may need to ask you for a payment on account of costs, expenses and VAT. If so, we will send you costs on account statement requesting payment of an appropriate sum into our client account. From time to time, we may ask for a top-up payment. At the end of our engagement, we will return any balance to you. If we ask for costs on account, we are not obliged to do any work until they are received. Unless we specifically say so, we do not cap our fees at the level of the costs on account we request.
If a proposed undertaking is particularly important or not a normal part of our work then we may refuse to give it until you give us express written authority in our usual format.
As part of our commitment to continuing improvement in the quality of service to our clients, we would like to seek your feedback. If you raise any issues which require follow up, one of the co-founders or members of the advisory board may call you or set up a meeting to discuss these in more detail.
We are proud of the work that we do for our clients, and may like to work with you on a case study for marketing and business development purposes. The request will be done by one of the co-founders or members of the advisory board after the engagement, and your approval will be sought throughout the process.